Frequently Asked Questions (FAQ)

You can place an order for blank paper tips through our Amazon store. If you're looking for custom products, such as custom-printed paper tips, paper bobbins, or glass tips, please contact us directly. Our team will assist you in placing the order and discussing any customization options you need.

Yes, we offer a wide range of customization options for all of our products:

- Rolling Paper Bobbins: Choose from various base papers including rice paper, unbleached wood paper, hemp paper, and specialty niche papers such as pink, blue, orange, green, black, or any custom print you’d like directly on the paper. We also offer options for full-color prints and specialty flavors.

- Paper Crutch Tips: Available in S/I shape and W shape, with diameter options ranging from 5 to 10 millimeters and lengths of 18, 20, and 25 millimeters.

- Glass Tips: Available in clear, black, or colored glass with the option for custom printing and diffused designs.

Our customization team will work with you to ensure your products are tailored to your exact specifications.

Our paper bobbins and crutch tips are specifically designed for the Blackbird machine, ensuring seamless integration into the pre-roll joint production process. The paper bobbins are designed to have the gum direction applied on one side, which is crucial for ensuring a clean and efficient rolling process. Our tips, whether S/I or W shape, fit perfectly and are made to maintain consistency in every roll.

• Paper Bobbins: Our bobbins are 36 millimeters wide and 3,000 meters long, with the gum applied on one side.
• Paper Crutch Tips: We offer diameters from 5 to 10 millimeters and lengths of 18, 20, and 25 millimeters, in both S/I and W shapes.
• Glass Tips: Our glass tips come in cylindrical shapes, with customizable color and print options.

Yes, we offer samples for most of our products. If you’d like to evaluate the quality and customization of our products before placing a large order, feel free to contact us. We will be happy to provide a sample based on your needs.

Once your order has been processed and shipped, you will receive an email notification with tracking information. This will allow you to monitor the status of your shipment until it arrives at your location.

Lead times for custom orders can vary based on the complexity and quantity of your request. Typically, custom orders take between 2-4 weeks to process, manufacture, and ship. For bulk or special requests, the lead time may be adjusted. Contact us for a more precise estimate based on your specific needs.

We offer two types of shipping:

• Air Shipping: Faster delivery but more expensive.
• Sea Shipping: Slower delivery but more cost-effective.

Before placing an order, we can provide you with both shipping estimates to help you decide. We aim to make it as easy as possible for you to choose the best option for your needs.

Our products are designed to work specifically with the Blackbird machine by RollPros, and while they may be compatible with other systems, we recommend checking with us directly to confirm compatibility with other pre-roll machines. If you’re uncertain, our team can assist you in determining the best solution for your setup.

For any inquiries or issues, please visit our Contact Us page. You can reach our customer support team directly through the form or via email.

SYes, we offer volume-tier pricing. The more you buy, the cheaper the cost per unit. Please contact us directly for a custom quote based on your order volume.

Absolutely! Our products are made from high-quality, safe materials. We maintain stringent quality control throughout the manufacturing process to ensure that all products meet the necessary standards for safety and performance.